PAIA • Access to Records • Privacy Requests
PAIA Manual / Access to Records
This page explains, in plain language, how to contact LoudPipes QR Portal about access to records, privacy-related requests, and the general categories of records we may hold.
What this page is for
This page is the public access-to-records route for LoudPipes. It is intended to support requests for access to records, privacy-related requests, and general information about the categories of records we may hold in connection with the website, portal, LifeTag services, support, billing, and related operations.
How to contact us about records or privacy requests
Use the Contact page to submit a records-related or privacy-related request. Include enough detail for us to understand what record or request you are referring to and how to reach you.
Email: support@loudpipes.co.za
Phone / WhatsApp: 0717111700
Categories of records we may hold
- Website, portal, and account-operation records.
- LifeTag profile and related rider-safety records.
- Orders, invoices, subscriptions, payment references, and related billing records.
- Support, communication, fulfilment, and delivery-related records.
- Security, fraud-prevention, audit, and operational logging records.
Important limits
Access to records is not automatic in every case. Some records may be subject to legal limits, privacy protections, security controls, confidentiality duties, or other lawful restrictions.
Where a request relates to personal information, we may need enough information to verify identity, clarify the scope of the request, or protect the rights of other people.
Privacy and personal information
For more information about how LoudPipes handles personal information, use the Privacy Policy. The Privacy Policy explains the types of information we may process, why we process it, and the general request and complaint routes available to users.